FAQ - Frequently Asked Questions

Ebook FAQs

Welcome to Noor & Knowledge. Our ebooks are inspired by Islamic learning and our guiding idea: Read, Reflect, Grow. Here are answers to common questions about choosing and reading digital books.

What is an ebook?

An ebook is a digital book you read on a compatible device, rather than a printed book delivered by post.

Will I receive a physical book?

Products listed as ebooks are digital, not printed books. No parcel delivery or shipment tracking is needed for an ebook purchase.

How do I access my ebook?

Check the product description for delivery and access details before purchasing. After your purchase, follow the access instructions supplied with your order. If you need help locating them, email hello@noorandknowledge.com with your order number.

Which file format will I receive?

Please check the individual ebook’s product description for its file format and any reading requirements before purchasing.

Can I read an ebook on my phone, tablet or computer?

Compatibility depends on the ebook’s file format and your reading app. Check the product details and make sure your device supports the listed format.

What if I cannot open or access my ebook?

Check that you are using an app that supports the file format and follow the access instructions provided. If you still need help, email hello@noorandknowledge.com with your order number and a description of the problem. Do not send passwords or payment card details.

How do I check my purchase details?

Check your order confirmation and the email address you entered at checkout. If you cannot find an expected email, check your spam or junk folder and contact us for assistance.

Can I print or share my ebook?

Check the usage permissions provided with the individual ebook before printing, copying or sharing it.

How can I contact you?

For questions about an ebook or help with your order, email hello@noorandknowledge.com. Include your order number if your question relates to a purchase.